Technology Services

What We Do

Technology Services manages the IT resources of the School of Education and Human Development and provides support for the use of those resources to SEHD faculty, staff and students.

Procedural Changes During COVID-19

Technology Services will not accept walk-ins for the foreseeable future.

Please call 845-1111 or submit a request for technology requests and/or issues.
Individual staff can also be contacted via e-mail or slack.
Individual office doors will be closed until further notice.

Gloves will be worn at all times when working on equipment that is assigned to our end users.

Meetings will be conducted via phone or Zoom.
In person meetings for hardware deliveries will be scheduled and social distancing will be practiced during these interactions.
General meetings, discussions, and consultations will be scheduled through Bookafy.

Package delivery follows established Dean’s Office package delivery policy.
If a package arrives on the 4th floor that is meant to be delivered elsewhere:
- Staff will work to contact the intended recipient asking them to schedule a time on Bookafy to come collect their package.
- Door will be promptly relocked after package collection.

Procedural Changes During COVID-19

Office Accessibility

Technology Services will not accept walk-ins for the foreseeable future.

Please call 845-1111 or submit a request for technology requests and/or issues.
Individual staff can also be contacted via e-mail or slack.
Individual office doors will be closed until further notice.

Health and Safety

Gloves will be worn at all times when working on equipment that is assigned to our end users.

Meetings

Meetings will be conducted via phone or Zoom.
In person meetings for hardware deliveries will be pre-scheduled and social distancing will be practiced during these interactions.
General meetings, discussions, and consultations will be scheduled through Bookafy.

Package Routing

Package delivery follows established Dean’s Office package delivery policy.
If a package arrives on the 4th floor that is meant to be delivered elsewhere:
- Staff will work to contact the intended recipient asking them to schedule a time on Bookafy to come collect their package.
- Door will be promptly relocked after package collection.

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Help Ticket

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Call Us @ 511-11

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Remote Support

Our Services

Manage classroom, lab, and conference room IT equipment
Provide support to faculty and others in the use of classroom IT equipment.
Instructional video services
Faculty, staff & student training
IT related consultations on accessibility, copyright compliance, IT budgets and IT-related portions of grant proposals, IT security, equipment, and other IT related issues.
Desktop & video conferencing
Manage IT infrastructure of the college (networking, servers, IT security)
Manage the CEHD Data Portal
Build and support custom web-based solutions to meet college, departmental and other needs.
Manage and support CEHD owned workstations and printers
Manage software licensing
Qualtrics Support
Poster printing
Manage IT purchases